Returns Policy
Returns
If you are not satisfied with your purchase, you can return the item within 30 days of the purchase date for an exchange or refund. To be eligible for a return, the item must be in its original unopened packaging and in unused condition.
Refunds
All shipping charges are the buyer’s responsibility and non-refundable (unless faulty). Refunds will be credited via the original form of payment, minus the original postage costs. Exchanged items will be sent back to you free of charge.
Faulty & Damaged Items
In the unfortunate case that you receive an item you believe is faulty or damaged, please contact us and provide a brief summary of the issue and photos showing the issue. We will assess the item and repair, replace or refund it.
To request a return, please contact us at hello@plantlyco.com.au with your order number.